Terms and Conditions for Imperial Wins

Formation of this agreement

These Terms and Conditions form a binding contract between you and the operator of Imperial Wins. By creating an account or placing any wager with us, you expressly agree to be bound by the provisions contained herein. We reserve the right to amend these terms at any time by publishing the revised version on this page. Your continued use of the site following such publication constitutes your acceptance of those changes without the need for further notice.

You are entering into a legal agreement with a regulated entity that is committed to fair play and transparency. The terms you accept now apply to all subsequent activities on the platform, including any deposits made or wagers placed. We will not be held responsible for any loss of funds resulting from your failure to read these rules carefully before registering. This is your responsibility to ensure you understand the obligations you are undertaking.

We may suspend or terminate your access to the platform at any time if you breach these terms or if we suspect unlawful activity. In such cases, we may withhold any outstanding funds until the matter is resolved or until we are satisfied that no violation has occurred. If we close your account, we will provide a written explanation detailing the specific reasons for our decision. You retain the right to appeal that decision through our formal complaints procedure.

This agreement is governed by the laws of the jurisdiction in which the operator holds its valid license. It supersedes any previous agreements or understandings between you and the operator regarding your account. You acknowledge that electronic communication is sufficient to provide notice of any updates or amendments to this document. By continuing to use the services, you confirm that you have read, understood, and accepted these terms.

Who may open an account

You may only register an account if you meet specific criteria regarding age, location, and legal status. We require that you are at least 18 years old or the minimum age required by law in your jurisdiction, whichever is higher. You must also be resident in a country where we are licensed to provide services. If you are self-excluded from any gambling activity, you are prohibited from opening an account.

Eligibility requirements summary

Failure to declare your true status during registration is a breach of these terms. If we discover you were ineligible when you opened your account, we will close it immediately. Any winnings accrued during your period of registration while ineligible will be forfeited to the operator. We may also refuse to process any withdrawal request until we have verified your eligibility.

Consequences of false declaration

We may request proof of identity and address at any time to confirm you meet these requirements. You must not allow a third party to use your account or deposit funds on your behalf. Acting through an agent or representative is strictly forbidden under these conditions. If you violate these rules, we reserve the right to terminate your access and confiscate any balance.

Rules governing your account

You may only hold one account with us at any given time. This rule applies to you individually, not just to your household or email address. If we detect that you have created multiple accounts, we will close them all and retain any funds deposited. You must provide accurate and up-to-date information during registration and whenever you make changes.

Account obligations explained

You are responsible for maintaining the security of your login credentials and for all activity that occurs under your account. If someone else accesses your account and places bets, you remain liable for any losses incurred. We cannot be held responsible for unauthorized access if you failed to protect your password or share it with others. You must inform us immediately if you suspect your account has been compromised.

Prohibited account activities

You may not sell, assign, or transfer your account to another person or entity. Any attempt to do so will result in the immediate suspension of your access to the platform. We may also report any such activity to the relevant authorities if we believe it constitutes fraud. If you need to move your funds to another location, you must request a withdrawal and re-register with the new details.

Identity verification requirements

We are legally required to verify the identity of all customers before allowing them to withdraw funds. This process is part of our commitment to preventing money laundering and underage gambling. You must submit valid documentation that proves your identity, such as a government-issued photo ID or passport. We may also request proof of address, which can be a recent utility bill or bank statement.

The verification process may take several business days to complete, depending on the volume of requests we receive. If you fail to provide the necessary documents within a reasonable timeframe, we will suspend your account until you comply. Any pending withdrawals will be held back until we have verified your identity and are satisfied with the information provided. We will not process any payout until this requirement is met.

We may also request evidence of the source of funds if we detect any unusual activity in your account. This could include bank statements or proof of income, depending on the size and frequency of your deposits. We treat all submitted documents as confidential and will not share them with third parties except where required by law. You can read more about how we handle your personal data in our privacy policy.

If you persistently refuse to provide verification documents, we may close your account and return your deposited balance. We will deduct any bonus funds or winnings from this return to ensure we are not losing money. This procedure is designed to protect the integrity of the platform and ensure compliance with regulatory standards. We expect all players to cooperate fully with our verification requests.

Deposits and withdrawals

You may fund your account using the payment methods listed on our payment page, including Visa, Mastercard, Sofort, Revolut, Google Pay, Apple Pay, MiFinity, Jeton, Bank Transfer, Bitcoin, Ethereum, USDT, Litecoin, Solana, Dogecoin, Cardano, USDC, Tron, and Ripple. All funds must originate from an account registered in your own name. We do not accept funds from third-party accounts or credit cards that are not in your possession. If we identify a deposit that does not meet these criteria, we will reject it immediately.

Withdrawals are typically processed back to the same method used for the initial deposit. This helps us verify the identity of the player and ensures that funds are returned to the rightful owner. If you wish to withdraw to a different method, you must contact our support team to request a change. We may require additional verification before processing such a request to prevent fraud.

The minimum deposit amount is NZ$20. There is no maximum limit on how much you can deposit in a single transaction, though we may apply daily or weekly limits for your protection. If you wish to adjust these limits, you can do so through your account settings or by contacting support. You must ensure that your payment method can handle the transaction amount you wish to process.

If you have not logged into your account for 12 consecutive months, we may classify it as dormant. In such cases, we may charge a monthly maintenance fee or require you to log in and make a small deposit to reactivate it. We will notify you before taking any action that affects your balance. You should review your account activity regularly to avoid any unnecessary charges.

Promotional terms and bonuses

Any bonuses offered to you are subject to specific terms and conditions that supplement these general rules. These may include wagering requirements, maximum bet limits, and game restrictions that vary by promotion. The welcome bonus of NZ$1,000 is subject to a 35x wagering requirement on the bonus amount before any winnings can be withdrawn. You must meet this requirement within 30 days of claiming the offer.

Bonus funds remain the property of the operator until you have fulfilled all staking conditions. You may not withdraw any winnings derived from bonus funds until the wagering requirement is fully satisfied. If you attempt to withdraw before meeting the conditions, the bonus and any associated winnings will be forfeited. This rule applies to all promotional offers, including free spins and deposit matches.

We reserve the right to void any bonus and confiscate winnings if we detect irregular play patterns. This includes staking small amounts repeatedly to clear requirements, using automated betting software, or coordinating with others to claim multiple bonuses. Such activity is considered abuse of the promotion and violates the terms of service. If you violate these rules, we will close your account and retain any funds involved.

You may opt out of any promotional offer at any time by contacting customer support. If you choose to opt out, you will not receive any bonuses or promotions until you opt back in. This does not affect your ability to play with your own deposited funds. You should always read the terms of any promotion before claiming it to ensure you understand the obligations involved.

Errors, malfunctions and suspension

We take every precaution to ensure that our systems operate correctly and that all wagers are settled fairly. However, we reserve the right to correct any obvious errors in odds, market prices, or settlement rules. If a bet is placed at an incorrect price due to a technical malfunction, we will void that wager and return the stake to your account. This applies to any error that is not clearly displayed to the user.

If a technical failure occurs that prevents you from placing a bet or accessing your account, we may suspend your access until the issue is resolved. You will not be liable for any losses incurred during this period, provided you were not responsible for the failure. We will notify you of the status of the suspension via email or within the account interface. We aim to resolve such issues as quickly as possible to minimize disruption.

You may close your own account at any time by contacting customer support or using the self-exclusion tool. If you close your account, we will process any remaining balance as a withdrawal request. We will not hold any funds indefinitely, but we may take up to 14 days to process the withdrawal. This period allows us to ensure that no pending bets or bonuses remain on the account.

If you breach these terms, we may suspend or terminate your account without prior notice. This includes any activity that violates the law or the terms of service. You will be notified of the suspension and given a chance to appeal the decision through our complaints procedure. If the appeal is unsuccessful, your account will remain closed and any remaining balance will be forfeited.

Liability and governing law

We accept no liability for any loss of funds or damages resulting from technical failures or errors in our systems. However, this limitation does not apply to any liability that cannot be excluded by law. We are committed to resolving any disputes fairly and will cooperate fully with any regulatory investigation. If you have a complaint, you must follow our complaints procedure before escalating it to an independent body.

Any dispute arising from these terms or your use of the site shall be governed by the laws of the jurisdiction in which the operator holds its license. This means that you must bring any legal action in the courts of that jurisdiction. If you are located in a different jurisdiction, you may still be required to seek resolution through the appropriate local authority. We recommend that you seek legal advice if you are unsure about your rights.

If any provision of these terms is found to be invalid or unenforceable, the remainder of the terms will remain in full force and effect. This ensures that the contract remains valid even if one part of it is challenged. We will take reasonable steps to replace any invalid provision with a valid one that achieves the original intent. You may request a copy of the revised terms by contacting our support team.

We maintain a complaints procedure that allows you to escalate any unresolved issue to an independent adjudication body. This provides you with an impartial review of your complaint if we are unable to resolve it directly. The contact details for the relevant body are available on our website under the responsible gaming section. You should attempt to resolve any dispute through our internal process before seeking external assistance.